Automobile Retailing Customer Profile

Introduction

“We create 250,000 documents a month between our six dealerships,” says Richard Rodgers, VP and CFO of Gosch Automotive Group in Southern California. “Paperwork associated with an automotive sale, including the contract, credit application, DMV paperwork and so on—the deal docs—must be kept for ten years by law. Our service-related records—such as repair records, warranty documentation, technician’s notes, invoices and others—have to be retained for seven years.”

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